Spring Outfit

Delivery & Returns Policy

What You Need to Know


First Class UK delivery is free for UK customers spending over £50. For orders under £50 First Class UK delivery is £3.95.


We are happy to refund items if returned within 14 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it and it must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Return Shipping

To return or exchange your product, you should mail your product to:

Portafini Boutique, 

7 Decoy Drive, 


BN22 0AB

You will be responsible for paying for your own shipping costs when returning your item. Unfortunately shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Non-returnable items:

Sale items - unfortunately sale items cannot be refunded, only regular priced items may be refunded.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. If you have received a faulty item it must also be returned within 14 days of purchase for a replacement or full refund. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have contacted your bank and still have not received your refund, please contact us at sales@portafiniboutique.com


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@portafiniboutique.com